Front of House

Good Habits are Hard to Break

Back of House
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I have come to realize that to be a server or a bartender in a busy restaurant…especially a fine dining restaurant…you must have the gift of gab as well as the patience of a saint. Everything depends on your ability to withstand and survive in the vortex of the organized chaos of your very busy surroundings. Creating good habits and sticking with them while you work is the key! Read more...

Dinosaur of the Restaurant Business

Editor's Bite
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Training is what is missing today, as well as personal pride and interest in becoming highly skilled at handling people…a powerful skill that is used throughout our lives and in all the business endeavors we do. I cannot teach someone to have pride or not be lazy…but I can inspire them to be better. That is why I started restaurant consulting. It works! Read more...

Stop The Restaurant “Employee Drama”

Front of House
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I am sure all businesses have workplace drama, which generally includes all forms of gossip, badmouthing, back-stabbing, talking behind co-workers backs and other various negative human traits. Having spent my entire life in the hospitality business, working in nightclubs and restaurants, I have come to the conclusion that restaurant drama has to be the worse form of workplace drama and a unique form of harassment. Read more...

I Fix Broken Restaurants

Back of House
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After reading this, the next time you hear the term restaurant consulting you’ll have a better idea of just how intricate it really is. Television shows like Restaurant Impossible only give the public a glimpse into what it takes to fix broken restaurants. Read more...

Campers

Front of House
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You know the scenario. A busy night in your restaurant, tables turning as they should, everything going according to the book, but some guests just have to stay a little too long. They just sit and sit and sit seemingly forever! It’s the dreaded customers called Campers! Read more...

Great Service = Big Tips!

Front of House
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As a hospitality employee working for gratuities, the endless search for that elusive BIG TIPPER continues. Could you be the server or bartender who gets the BIG ONE tonight (get your mind out of the gutter)? Try these “tricks of the trade” to make more money than ever before. Read more...

A Server’s Perfect Little World

Front of House
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In my perfect little server world, every guest would be interested in what I had to say. They would actually listen to my table greeting, laugh at my tableside humor, and feel happy that they are sitting in my section. Read more...

Tip Making Tips for Tip Makers

Back of House
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This short piece is a simple pep talk to remind all you servers, bartenders, managers, hostesses, musicians and aspiring chefs to keep trudging along towards your life goals. They are much closer than you think. Don’t stop now…you’re almost there! Read more...

What’s the Culinary Difference?

Food for Thought
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As a food critic, I dine at a variety of restaurants. At each stop, I cannot help but notice just how different each establishment is from another, and I’m always amazed. Some are still stuck in the early 80′s, some restaurants think they are on the cutting edge. Read more...

The Chef-fields and the Mc-Servers

Back of House
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The age-old feud continues in a revealing look at the relationship between front-of-the house, and back-of-the-house restaurant employees. I have been meaning to write this story for years now, as this situation is one that just doesn’t go away. Read more...