Front of House

The Chef-fields and the Mc-Servers

Back of House
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The age-old feud continues in a revealing look at the relationship between front-of-the house, and back-of-the-house restaurant employees. I have been meaning to write this story for years now, as this situation is one that just doesn’t go away. Read more...

Suggestive Up Selling

Front of House
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You and your guests are sitting down for dinner, looking through nicely worded menu selections, only to have the server rave on and on about how great the most expensive dish on the menu is. Okay, we get it! Up selling is a necessary “evil” of this business. Read more...

Want a Free Tip?

Front of House
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When I was a younger server in the late 80′s and early 90′s, I worked at a very strict restaurant run by insane people with fanatical ideas of what great service was…or so I thought at the time.There were some rules that probably would not fly today.. Read more...

Don’t be a Skater!

Front of House
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Lazy waiters, known as skaters, quickly become very unpopular among restaurant and club staffs, and eventually management find out who the lazy ones are. Things can get pretty rough for the skaters, and they usually end up getting fired…or beat up out by the dumpster. Read more...

The Crutch

Front of House
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As I worked my way up from dishwasher, to bus boy, and then on to many famous restaurants as a server, Captain, Sommelier and owner, I was becoming a “People Specialist” without even realizing it. Most want to “get out of service end of the biz” and think about that all the time. Read more...

Want a Free Tip?

Features
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From hostesses, to managers, to chefs and busboys. No one is exempt from receiving that $100 tip from a happy customer. Read more...